Out of all the quality control mechanisms used by Autogrill, mystery clients are one of the most complete and most effective in terms of monitoring and guaranteeing the level of quality of the service we offer our customers.
Courtesy, speed of service, product quality, the quality of the premises and the environment, etc.: these are the key elements our mystery clients concentrate on evaluating.
This enables Autogrill to monitor quality in the same way as our customers perceive it. Autogrill takes account of the feedback from mystery clients, and does everything it can to provide and maintain this quality permanently at a high level.
